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In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:
Borders Crematorium

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@borderscrem.co.uk

Recent Testimonials

Some of our latest testimonials

Dear George, Judith and Sandra

Better late than never!

Thank you for the lovely open evening that you had at the Crematorium. It was so helpful to meet and have time to talk to some of the other people who are involved with funerals. The Borders Crematorium is a very special place made all the more welcoming by the people who work there. Not only do I have confidence in you as a team but also feel supported by your friendly professionalism. Thank you for all the work you do, seen and unseen, and very best wishes for the future.

With best wishes

Spiritual Care Chaplain
Chaplaincy Centre
Borders General Hospital - Melrose

'By now, I imagine that a fair number of you will have paid a visit to the Borders Crematorium at Melrose, and perhaps like me, you are wondering just what all the fuss was about a few years ago when the project was first mooted, and when there was fierce criticism and many objections to locating such a facility in this particular part of the Scottish Borders.

If truth be told, it is beautiful located at the foot of the Eildons, adjacent to Wairds Cemetery... and you would never know it was there! I have had the privilege of conducting a number of funeral services there since it opened on 13 December 2011.

I have found the manager, George and his assistant Judith to be particularly welcoming and extremely helpful, and it has been my pleasure to have worked alongside them'.

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.


2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

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