t: 01896 823357


In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:
Borders Crematorium

If you have some feedback which you would like to share with us for inclusion on our website, please email: Borders@westerleighgroup.co.uk

Recent Testimonials

I had the honour of providing my specialist funeral transport for a funeral service held at the Borders Crematorium in November 2017. What a beautiful, thoughtful and inspirational place. All brought together by the friendly and welcoming team.

Dear George, Judith and Sandra

Better late than never!

Thank you for the lovely open evening that you had at the Crematorium. It was so helpful to meet and have time to talk to some of the other people who are involved with funerals. The Borders Crematorium is a very special place made all the more welcoming by the people who work there. Not only do I have confidence in you as a team but also feel supported by your friendly professionalism. Thank you for all the work you do, seen and unseen, and very best wishes for the future.

'By now, I imagine that a fair number of you will have paid a visit to the Borders Crematorium at Melrose, and perhaps like me, you are wondering just what all the fuss was about a few years ago when the project was first mooted, and when there was fierce criticism and many objections to locating such a facility in this particular part of the Scottish Borders.

If truth be told, it is beautiful located at the foot of the Eildons, adjacent to Wairds Cemetery... and you would never know it was there! I have had the privilege of conducting a number of funeral services there since it opened on 13 December 2011.

I have found the manager, George and his assistant Judith to be particularly welcoming and extremely helpful, and it has been my pleasure to have worked alongside them'.


Complaints Procedure

In the unlikely event that you feel that we haven't fulfilled your expectations please familiarise yourself with Westerleigh Group’s complaints procedure here: Westerleigh Group Complaints Policy.


Download A Feedback Form

We welcome any feedback that you may have. Please feel free download a copy of our Feedback Form below and submit any comments that will enable us to improve our service to you at the following address:

Westerleigh Group Ltd
Westerleigh Road
BS37 8QP